Feedback, Complaints and Concerns

We aim to provide our patients with a caring, friendly, and professional service. We welcome all feedback so if you are not happy, please tell us.

We hope that we can sort out most problems easily and quickly. Often this will be at the time they arise and with the person concerned. Please tell them what is worrying you and they will do their best to resolve your concerns quickly and informally.

However, if they can’t or you wish to make a formal complaint, please let us know as soon as possible, and your complaint will be managed in line with our formal complaints process.

You can provide feedback our services or tell us about your concerns:
• In person or by telephone
• In writing to the Practice Manager – by letter or completing a form available from reception
• Online through our website

If you feel you cannot raise your complaint with us directly, and your complaint is about care you have received at the practice, then you can instead contact Black Country Integrated Care Board. 

Black Country Integrated Care Board can be contacted at:

Civic Centre, St Peter’s Square, Wolverhampton, WV1 1SD

Email: [email protected] or Telephone:0300 0120 281